Schools are interesting organizations, to say the least. They may vary in leadership structures and governance policies, but they all contain the same core groups of constituents: students, parents, faculty and staff members, administrators, board members, and donors. Of these groups, which is most critical for the success of the school? While a compelling case could be made for each one of them, I have come to believe that the answer is faculty. Faculty are the front line workers and first responders of the school. They are not only expected to interface with school customers (parents) on a regular basis.
Continue reading